Return & Refund Policy

At ATHAVY®, we are fully committed to product quality, safety, and compliance with all applicable Central and State laws, including the Consumer Protection Act and E-Commerce rules in India. To uphold the highest standards of hygiene and safety for all our customers, our return and refund policy is governed by the following guidelines:

1. Eligibility for Returns & Legal Compliance

Unopened Products Only: In strict compliance with health and safety regulations, cosmetic and personal care products can only be returned if they are completely unopened, unused, in their original sealed packaging, and requested within 7 days of delivery.

Non-Returnable Once Opened: In accordance with hygiene standards and regulatory guidelines, once a product seal has been opened, broken, or the product has been used, it cannot be returned or exchanged under any circumstances.

2. Damaged, Defective, or Wrong Items (Statutory Rights)

In accordance with consumer rights, if you receive a product that is damaged, leaking, expired, or defective upon arrival, or if a wrong item has been delivered, you must notify us within 48 hours of delivery.

For such statutory claims, please provide clear photographic or video proof along with your order number via email or WhatsApp. Upon verification, we will process a full refund or replacement in accordance with consumer protection norms.

3. Return Process

To initiate a valid return request for an eligible unopened product, contact our support team at care@athavyskincare.com with your order details and photos.

Our team will review your request in compliance with company policy and legal standards. If approved, you will receive instructions on how and where to return the item.

4. Refunds

Once our warehouse receives and inspects the returned unopened package, your refund will be processed.

If approved, the refund will be credited back to your original payment method within the legally stipulated timeframe (typically 5 to 7 business days).