At ATHAVY\u00ae, we are fully committed to product quality, safety, and compliance with all applicable Central and State laws, including the Consumer Protection Act and E-Commerce rules in India. To uphold the highest standards of hygiene and safety for all our customers, our return and refund policy is governed by the following guidelines:<\/p>\n
Unopened Products Only:<\/strong> In strict compliance with health and safety regulations, cosmetic and personal care products can only be returned if they are completely unopened, unused, in their original sealed packaging, and requested within 7 days of delivery.<\/p>\n Non-Returnable Once Opened:<\/strong> In accordance with hygiene standards and regulatory guidelines, once a product seal has been opened, broken, or the product has been used, it cannot be returned or exchanged under any circumstances.<\/p>\n In accordance with consumer rights, if you receive a product that is damaged, leaking, expired, or defective upon arrival, or if a wrong item has been delivered, you must notify us within 48 hours of delivery.<\/p>\n For such statutory claims, please provide clear photographic or video proof along with your order number via email or WhatsApp. Upon verification, we will process a full refund or replacement in accordance with consumer protection norms.<\/p>\n2. Damaged, Defective, or Wrong Items (Statutory Rights)<\/h2>\n
3. Return Process<\/h2>\n